Remi189 Privacy Policy – Personal Data Protection for Malaysian Players

1 Introduction

This Privacy Policy ("Policy") describes how remi189 ("we", "the platform") collects, uses, discloses, and protects your personal information when you visit remi189.best or use any of our services.

By registering an account with remi189, or by continuing to use our platform after changes to this Policy are published, you confirm that you have read and fully understood this Privacy Policy. If you do not agree with this Policy, please do not use remi189's services.

Remi189 acts as a "data controller" under Malaysia's Personal Data Protection Act 2010 (PDPA) in respect of the personal data you provide to us. This means we are responsible for ensuring your data is processed in accordance with applicable Malaysian law.

This Policy applies to all remi189 users, including unregistered visitors, registered members, and active players. The information in this Policy is valid from the update date shown and supersedes all previous versions.

2 Personal Data We Collect

Remi189 collects several categories of personal information depending on how you interact with our platform. Below is a detailed explanation of the data we collect and why:

We not collect your full credit card details or bank account numbers directly. All payment information is processed by authorised third-party payment providers (such as Touch 'n Go, GrabPay, and FPX operators) in accordance with their own security standards.

3 How We Use Your Personal Data

Remi189 uses the personal data it collects for the following purposes, each of which has a valid legal basis under Malaysia's PDPA:

• Account Management: Creating and maintaining your account, verifying your identity, and processing registration and login
• Transaction Processing: Processing your deposits and withdrawals via your preferred Malaysian payment methods, and maintaining accurate transaction records
• Service Delivery: Gives you access to games, Sports Betting, e-sports, and all features on the remi189 platform
• Security & Fraud Detection: Identifying and preventing fraud, money laundering, multiple accounts, and other security threats
• Legal Compliance: Meeting obligations under Malaysian law, including anti-money laundering (AML) and know your customer (KYC) requirements
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and alerting players who may need support
• Service Communications: Sending important notifications regarding your account, changes to terms, security alerts and customer support responses
• Platform Improvements: Analysing aggregated (anonymised) usage data to improve the design, performance, and features of the remi189 platform
• Marketing (with consent): Sending promotional information, bonuses, and special offers — only where you have given explicit consent to receive marketing communications

Remi189 does not use your data to make automated decisions that have legal or similarly significant effects on you without appropriate human review. Any decision that materially affects your account — such as a suspension or closure — will be reviewed by our team, and you will be notified and given the opportunity to appeal.

4 Data Sharing & Disclosure

Remi189 does not sell, rent, or transfer your personal data to third parties for their own marketing or commercial purposes. This is a commitment we do not compromise on.

That said, there are limited situations in which we may need to share your data with other parties:

• Trusted Service Providers: Companies that help us operate the platform — such as payment providers (Touch 'n Go, GrabPay, DuitNow, and FPX operators), identity verification services, and analytics providers. All such parties are bound by strict confidentiality agreements and may only use your data for the specified service purposes.
• Game Providers: Required game session information is shared with our game providers solely to enable gameplay. They do not receive your full identity details — only session identifiers that cannot be directly linked back to you.
• Legal Requirements: Where required by Malaysian law, a court order, or a lawful request from law enforcement authorities, we may be obliged to disclose your information. We will notify you of any such disclosure where we are legally permitted to do so.
• Protection of remi189's Rights: Where it is necessary to identify, contact, or take legal action against individuals who cause harm or disruption to remi189, its users, or others.

5 Data Security Measures

Remi189 invests seriously in security infrastructure to protect your personal data. Below are the key technical and organisational measures we have in place:

• Data Encryption in Transit: TLS 1.3 protocol with AES-256 for all communications between your device and our servers
• Data Encryption in Storage: Sensitive data such as passwords is stored as an irreversible hash using the bcrypt algorithm. Identity information is stored in encrypted form
• Two-Factor Authentication (2FA): Available for all accounts and strongly recommended. 2FA adds an extra layer of protection even if your password is compromised
• Continuous Security Monitoring: A real-time threat detection system monitors account activity and suspicious patterns around the clock
• Regular Security Testing: Internal security audits and penetration testing by independent cybersecurity firms are conducted on a regular basis
• Internal Access Controls: Principle of least privilege — staff only have access to the data necessary for their specific roles
• Staff Training: All remi189 staff undergo regular data security and privacy protection training

While we take all reasonable steps to protect your data, no system is completely immune. remi189 will notify you and the relevant authorities within the timeframe required by law should a data breach occur that may affect your personal information.

You can help protect your account by using a strong, unique password, enabling 2FA, not sharing your login credentials, and notifying remi189 immediately if you suspect any unauthorised access to your account.

6 Cookies & Tracking Technologies

Remi189 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit our website. The following are the types of cookies we use:

• Essential Cookies (Required): Required for core platform functionality — login, account sessions, and security. Cannot be disabled without affecting how the platform works.
• Preference Cookies: Saves your preferences such as language and display settings. Can be disabled, though doing so may affect your user experience.
• Analytics Cookies: Collecting anonymised usage data to help us understand how the platform is used and identify areas for improvement. Data collected in this way cannot be used to identify you personally.
• Security Cookies: Helps our systems identify the device you are using for verification and fraud prevention purposes.

Remi189 does not use third-party advertising cookies or tracking pixels for remarketing. Our platform does not integrate third-party ad networks that may monitor your activity across different websites.

You can manage your cookie settings through your browser settings. However, disabling essential cookies may cause the remi189 platform to not function properly.

7 Cross-Border Data Transfers

In operating the remi189 platform, some of your data may be stored or processed outside Malaysia — for example, via cloud server infrastructure located across various countries. This is a standard technical requirement for modern digital platforms to ensure service availability, performance, and reliability.

In all cases of cross-border data transfers, remi189 ensures:

• The recipient country or region provides a level of data protection comparable to Malaysia
• Appropriate data processing agreements (DPAs) have been established with all relevant cloud service providers and third parties
• Use of recognised standard contractual clauses to ensure data protection even outside Malaysian jurisdiction
• Regular audits of the security and privacy practices of our service providers are conducted

Remi189 does not transfer your personal data to countries that do not provide an adequate level of data protection without appropriate additional safeguards in place.

8 Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data we hold about you. remi189 respects and facilitates the exercise of these rights:

To exercise any of the rights above, contact us at support@remi189.best with the subject line "Privacy Rights Request" and clearly state the right you wish to exercise. We will process your request within 30 days of receipt. For complex cases, we may require up to 60 days — and we will notify you if this applies.

We may need to verify your identity before processing any privacy rights request. This is to ensure your rights are protected and your information is not disclosed to unauthorised parties.

9 Data Retention & Deletion

Remi189 retains your personal data only for as long as necessary for the purposes for which it was collected, or to meet legal obligations. Retention periods vary by data type:

• Active Account Data: Retained for as long as your account is active with remi189 and for a reasonable period thereafter
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial and tax legal requirements
• KYC Records (Identity Verification): Retained for a minimum of 5 years from the date the business relationship ends, in accordance with Malaysian AML requirements
• Support Communication Logs: Retained for 3 years for service quality and dispute resolution purposes
• Security Log Data: Retained for 12 months for fraud detection and security investigation purposes
• Analytics Cookie Data: Anonymised aggregate data is retained for as long as necessary for analysis; session cookies expire at the end of your browser session

When data is no longer needed and there is no legal obligation to retain it, remi189 will securely delete it using methods that ensure it cannot be recovered.

If you close your remi189 account, your real money balance will be returned in accordance with standard procedures, and your personal data will be handled according to the retention periods outlined above — we are unable to delete everything immediately due to the legal obligations stated.

10 Children's Privacy

Remi189 is an adults-only platform for users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.

If we discover that we have collected data from someone under the age of 18, we will take immediate steps to delete that data, close the account in question, and return any remaining balance following a proper investigation.

If you become aware that someone under the age of 18 has registered an account with remi189 or provided us with their personal information, please contact us immediately at support@remi189.best.

11 Amendments to This Privacy Policy

Remi189 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other legitimate reasons. All changes will be published on this page with a clearly indicated update date at the top of the document.

For material changes — that is, changes that could significantly affect how your data is used — remi189 will notify you via your registered email address or through an in-platform notification at least 14 days before the changes take effect.

If you do not agree with a proposed amendment, you have the right to close your account before the changes take effect. Continued use of remi189 after the effective date of any amendment will be considered acceptance of the revised terms.

We recommend reviewing this page periodically — at least once every three months — to stay informed about how we manage your personal information.

12 How to Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how remi189 handles your personal data, we encourage you to reach out to us directly. We are committed to addressing all privacy inquiries seriously and in a timely manner.

You may reach the remi189 privacy and data protection team through the following channels: